Shipping policy

Thank you for shopping with SHAUNTAVIA DILLARD. We are dedicated to delivering your premium bag products in excellent condition, accurately fulfilled, and within a reasonable delivery window.

All orders are processed within 1-3 business days (excluding weekends and public holidays) following your order confirmation. During peak order periods, processing timelines may be extended. We will notify you promptly if there are any notable delays to your order.

Shipping costs for your order will be calculated and shown clearly at the checkout page.

Estimated delivery durations: Standard Shipping: 15 business days

Please note that delivery times are estimates only. Actual timelines may vary due to carrier delays, customs clearance procedures, weather disruptions, logistical limitations, or public holidays.

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking information.Tracking updates typically become available within 24-48 hours after the shipment is sent out.

Please double-check that your shipping address is complete and accurate when completing checkout.SHAUNTAVIA DILLARD will not be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address-related issue, additional reshipping fees will apply.

If your package is marked as lost during transit, please reach out to us within 7 days of the expected delivery date.

If your order arrives with damaged items, please contact us within 24 hours of delivery, and include clear photos of both the damaged bag(s) and the original packaging.

We will review your case promptly and work to resolve the issue as efficiently as possible.

All bag products should be used, cleaned, and stored in accordance with the care instructions included with each item. SHAUNTAVIA DILLARD is not responsible for damage caused by improper cleaning, improper storage, alteration, or misuse of the products.

For international orders, customs duties, import taxes, or other related fees may apply depending on your destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

If you have any questions about this Shipping Policy, please contact our support team: